Answers To Common Questions Asked
Christmas Order Shipping Deadlines USA & International
|Flat rate||Nov 30|
|USPS First Class Mail||Dec 8|
|USPS Priority Mail||Dec 11|
|USPS Parcel Select||Dec 13|
|FedEx Smart Post||Nov 30|
|FedEx Ground||Dec 6|
|FedEx Ground Home||Dec 11|
|FedEx 2 Day||Dec 12|
|FedEx Standard Overnight||Dec 12|
|DHL Expedited||Dec 6|
Canada | Europe | Australia | New Zealand | Rest Of The World
|CARRIER||CANADA||EUROPE||AUSTRALIA/ NEW ZEALAND||REST OF THE WORLD|
|Flat rate||Nov 23||Nov 23||Nov 23||Nov 16|
|Int’l Economy without Tracking||Nov 23||Nov 23||Nov 23||Nov 16|
|Int’l Economy with Tracking||Nov 23||Nov 23||Nov 23||Nov 16|
|Int’l Economy Duties Paid with Tracking||Nov 23||–||–||–|
|Int’l Priority with Tracking||Dec 5||Dec 1||Dec 1||Dec 1|
|USPS First Class Package Int’l||Nov 28||Nov 28||Nov 28||Nov 21|
|USPS Priority Mail Int’l||Nov 29||Nov 29||Nov 28||Nov 21|
|FedEx Ground||Nov 30||–||–||–|
|FedEx Int’l Economy||Dec 7||Dec 4||Dec 6||Nov 23|
|FedEx Int’l Priority||Dec 11||Dec 6||Dec 6||Nov 29|
What is the best way to get the right size t-shirt?
We want our customers to be comfortable in the right fit. The best way to avoid size disappointment is to read the product description and check the size guide. Highlighted link text can be found in every product description.
How long will it take to receive my order?
On average all our shirts are printed and despatched within 3-5 working days accepting the style is in stock.
Estimated standard shipping is USA: 3-5 business days, Canada: 5-10 business days, Worldwide: 10-20 business days
When you checkout, expedited shipping options for your region are available.
Do you offer free shipping?
In short, the answer is yes. Depending on the total spend the standard free shipping option will be displayed at the time of checkout. As we ship worldwide and rates per country differ the amount to qualify for free shipping to individual countries may vary.
What if the product is faulty?
We want our customers to be happy. If the product is faulty or damaged that sees you unsatisfied contact us immediately. Send us a quick pic of the damage, your order number and all other relevant details. We’ll tell you what to do with the damaged shirt and arrange a new shirt to be sent out or a refund.
Send us a quick pic of the damage, your order number, and all other relevant details. We’ll tell you what to do with the damaged shirt and arrange a new shirt to be sent out or a refund.
Email firstname.lastname@example.org or reach out to us on our Twitter handle @bfreealpine
What currency am I looking at?
Our base currency is United States Dollar (USD). E.g. If you are located in Australia or another location listed in our system the page will automatically display for your convenience the price of each item in your local currency.
If your country’s currency is not listed the base USD currency will display.
E.g. If for instance you are located in Australia our system will display the price of each item in Australian dollars (AUD). However, when you reach the checkout page the final payment is displayed and paid for in USD.
You can toggle the currencies using our currency converter located at the top of the sidebar on the product pages. If you are using mobile device it will most likely be located at the bottom of the page.
If you prefer to see the base US currency and you are located in one of the other currencies listed simply hit the reset button and all product prices will revert to USD.
How secure are my payment details?
Your payment and credit details are secured through recognized payment gateways PayPal and Stripe. The site also uses secure SSL encryption as signified by the green padlock and secure https protocol found in the address bar.
Our site is also protected and verified as malware free every day. You can click the sitelock icon located in the bottom left corner of the screen to check its verification.
How do you decide which shirts to print on?
There are many reasons that go into our decision-making. The style or cut of the shirt, the color range available and suitability of the design to print well on certain fabrics are some parameters that inform our decisions. All our designs are printed on quality brands.
Are there any special care instructions i should know about?
If you want to preserve the print design then yes, there are certain things you can do.
Basically, machine wash in cold water on gentle cycle with similar colors, turn the garment inside-out, use mild detergent and no fabric softeners. Use non-chlorine bleach, only when necessary.
Tumble dry on low heat, or hang-dry for longest life. Use a cool iron inside-out if necessary. Do not iron the decoration directly and avoid dry cleaning.
You can read our care instructions page for more detail or use the link provided in each product description for wash and dry tips.